Customer Xperience = (Internal Change and Innovation) = Negligible Interest among Entrepreneurs (Unless ofcourse Richard Branson or Tony Hsieh is the CEO)
Brand Building = { External Cosmetic Show (rarely connects with internal state of affairs) } = Highest Interest among all Entrepreneurs
In fact Customer Xperience = Brand Building in Action
Life and Brand is all abt Positioning , after-all (!!!)
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ReplyDeleteVery gud article...very true.
Posted by Harsha Gupta
Business Consultant at Wipro Technologies
Bengaluru Area, India