Tuesday, November 22, 2011

5 Customer Experience Scenarios !!!! Take Your Pick



- We offer HORRIBLE Customer experience and careless even after that - Government Departments { No one likes to go to them but are compelled }

- We offer HORRIBLE Customer experience but have cosmetic customer service  department  - PSUs  { No one likes to go to them but are compelled }

- We offer HORRIBLE Customer experience but have adequate customer service department - Massively Expanded Private Sector Companies { Most of us become their customer but want to get rid of them asap }

- We offer good and reasonable/ as expected Customer Experience - Some alert Private Sector Companies { We are happy to be with them but no brand loyalty and are indifferent }

- We offer Scintillating ,  Out of the World , Memorable , Delightful , Pleasantly Unexpected and Customised Customer Experience - A very few companies who design their experience at touch points to make it memorable every-time. { Everyone wants to visit them time and again, proud to refer them and love to  recommend strongly


Self Test and Work-On to Climb the Hierarchy !!!

(Of the companies that think they are offering great customer experience, their customers mostly thinks otherwise, so have self test from customer feedback) 

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