Do you possess this CRITICAL skill? Perhaps NO

Today, Saturday, so my blog is about personal matters.

“Communication starts and prevents wars nowadays.” French political consultant, Jacques Seguela

Ajit Pawar, ex-Minister in Govt of Maharashtra, in his recent meeting with party workers, advised them to speak cautiously as he accepted that he has lost everything because of his bad communication.

During the recent Mathura incidence, the way MP of Mathura, Hema Malini responded initially to a journalist was just short of pathetic. Continue reading...

How Service Design influence our happiness?

We have known about the importance of service design and how it can be implemented in solving people problem in previous two posts.

One of the fundamental principles of Service Design is it is Human Cantered. Human be it customer, citizen or patients’ or patients’ relatives.

The largest service provider who touches the maximum humans in any country is the Government (Govt.) of that country.

Governments are the biggest service providers in the world. Everything Govt. does is a service to the citizen. Govt. touches many aspects citizen’s lives. Read more...