I ordered books on 10/1 at 18.19 and books delivered to me from Bangalore to Mumbai on 11/1 at 9.20 in the morning.
Unexpected pleasant surprise.
I am neither a preferred customer nor order was not an emergency , even I didn't pay for the shipping but then what went RIGHT??
I think its their style to WOW!! their customers. Its the culture supported by matching processes and motivated team. It is their way of saying "This is HOW we do WHAT we do."
2nd Episode: Day 11/ Jan /12: Time 19.20
I ordered one book , 6 copies for gifting to different individuals. Since order were for 6 copies of the same book, I got a call from Flipkart.com today 12/Jan/12 at 9 AM confirming that I have placed these orders. Look at the customer thinking that might have gone into this process design.
