Tuesday, August 13, 2013

RAQs in the world of FAQs

Yes we all are used to FAQs. Today I came to know of the term RAQ and realised it is these set of questions that are critical for everyone. 

An entrepreneur will always ask what the ROI of any initiatives is. He will rarely ask irrespective of ROI whether it is critical and important for the enterprise. 

As a citizen we always ask our politicians and leaders what they have done for us. We rarely ask ourselves whether we have fulfilled our duty as a citizen.

Venture capitalist and PE investor will always ask about ROI , EPS & Valuation but they will rarely ask what is the employee satisfaction level of the enterprise.

To a potential job candidate employers will always ask what the past experience is and what has been achieved till date.  Candidate will rarely be asked what he can do that can change the fate of the company for better.   

We always ask in our customer feedback form about how the company has fared on select parameters. We rarely ask them whether their expectations were met by the efforts of the company.

Asking RAQs will make us think about RTIs (rarely thought ideas). 

Converting RAQs in to FAQs is the real challenge and that is what truly differentiates winners.  

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