We { Consumers } like something EXTRA than what we are expected to get. Value of that EXTRA is incomparable. It becomes talk of the town, cause for referral point and repeat experience.
Mindset of offering EXTRA { going out of the way } , entrepreneurs can make their offerings Extra Ordinary.
Mindset of offering EXTRA { going out of the way } , entrepreneurs can make their offerings Extra Ordinary.
- Surprise - Offering Pleasant EXTRAS
- Suspense - Every-time something Different ( Different Surprises )
Restaurant is offering free meal every Monday but it will not be announced in advance. At the time of billing customer is informed that it was free.
Stock Broker is offering brokerage refund for one week and next time sending free gift holiday vouchers to their value clients.
Home Builder is offering school scholar ship to children of all habitats. Next time full sponsorship of all festivals. ( We have in India many many festivals we celebrate )
Dentist offering free Coffee ( CCD or Barista or Starbucks ) to their patients , next free annual check up for the family.
Garment Store offering free { Fashion tips and grooming seminar } , next family picnic pass.
Accounting Firm offering free accountants training to clients , next free seminars to clients from marketing experts.
What are the SUSPENSE and SURPRISE elements of your BRAND ? { Most brand unfortunately do not surprise and offer suspense but sacrifice i.e. less than expected/promised offerings !!! }
