Yes these are BIG reasons as ignoring these can have BIG impact on your business.
- Your present or future competitors are working on it.
- Your customers are bored with your brand and are looking for something fresh and different.
- Routine is boring that's why we explore more and more restaurants/food , cloths , travel destination , people & everything else.
- That will give your business edge , sustenance power and competitive advantage.
- Customer will spread words about your good deeds and experience you crate for them - Social media and physical network.
- Smallest of non pleasant experience can move customer away from your business. Don' t ignore any aspects of customer experience.
- Even if you have huge & long customer loyalty , your new competitor will have power to break that - Flipkart did for crosswords , Samsung did for Nokia , Smart Phone did for Blackberry , Times Now did for CNN IBN/NDTV
Creating better customer experience is a daily job of every enterprises.