Community Creation & Social Media

Blogging after few days. 

Well was busy with setting you new blog www.cforcapital.wordpress.com ( Focused on creating community of banking / finance professionals and capital seeking entrepreneurs )

2) One more in the offing www.wforwow.wordpress.com ( Focused on Community of Chief Customer /Experience Officers, though very rare in India but aim to grow this fraternity through this community )

3) White paper on Healthcare ( Health Dispensers ) Industry on How to create WOW!! Customer Experience for their Customers 

4) Creating content for my website at www.sunilgandhi.com

Lot of content creation planned for few few days. 

This blog will continue to have pieces on entrepreneurship, social media and personal experiences on life journey.

Cheers.

4 KRAs of Chief Customer { xperience } Officer

Companies those who Want to focus on Customer. 

Step - 1 - Appoint Chief xperience Officer      ( Reporting to CEO )

Step - 2 - Assign Powers to C Ex O             ( he is a part of every senior management committees ) 

He is the Bucks Stops Here kind as far as customer experience is concerned.

H(er)is KRAs:

1) Making Customers FAN of the company brands

2) Focus on Customer Referral is the way to get substantial additional business

3)Improve company Net Promoter Scorecard

 

4)Making company culture customer focused      ( Tweaking/Re engineering business processes and making people more sensitive to customer needs  { internal & External })

He will not only make company customer centric & talk of the town but also substantially add to top and bottom line.