When CIO of Dell Jerry Gregoire says ” Customer Experience is the New Competitive battle field. ” , its an awakening call for every CEOs.\
” We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Jeff Bezos, CEO Amazon.com
Every enlightened CEOs are thinking , talking and executing WOW !!! Customer Experiences. Rest all are internal issues.
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