"There 's got to be more to life than fighting for fishheads." Jonathan Livingston Seagull
Sunday, November 1, 2015
The new currency & the new gold reserve in the Sharing Economy
A new survey reveals:
Customer experience will overtake the product and pricing as a key brand differentiator. ( I am not saying so to promote my book on Customer Experience in times of social media “The Bread is moving”. Check the source of the survey here.)
Many enterprises are either not yet aware about the customer experience or they have other priorities than working on to create a customer experience focused organisation.
But a few statistics will awake the decision makers and people responsible for P & L A/C. Read more...