Healthcare is the industry where people consume the service out of compulsion. No customer comes there out of their desire or choice. Perhaps customers come here when they are in distress and in delicate health condition. People accompanying the patient are also in the disturbed mind as their loved and dear one is suffering and they are apprehensive about the outcome of the treatment. Continue reading...
Wednesday, June 8, 2016
Thursday, June 2, 2016
Service Design – Why you can’t ignore it?
We all know the premium designers products command in the market. As far as services are concerned most service providers are not designing the service.
Services are about customer services. For new age businesses customer service is the core service. It does not come into play once the goods are sold and when the problem crops up. Be it banking, insurance, healthcare or hotels or any other services, their core business is customer service. Continue Reading.
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