Sunday, April 3, 2016
Saturday, May 30, 2015
Right first impression is necessary but if not it’s not end of the world. If that be the case word improvement will have to be deleted from English dictionary. In this guidebook I will talk about first & second etc of impressions.
“ Research shows most people decide whether or not they like you within the first seven seconds of meeting you. They then spend the rest of the conversation internally justifying their initial reaction. This may sound terrifying, but by knowing this you can take advantage of it to make huge gains in your likeability. First impressions are tied intimately to positive body language… “ Forbes Magazine, 13 Traits of exceptionally likable people.
“Expression one wears on one’s face is far more important than the clothes one wears on one’s back.” Dale Carnegie
He says most fundamental key to first (to last) impression is simple SMILE. Read More....
Saturday, May 16, 2015
In his book, Eve Spoke, evolutionist Philip Lieberman admitted:
‘Speech is so essential to our concept of intelligence that its possession is virtually equated with being human. Animals who talk are human, because what sets us apart from other animals is the “gift” of speech’. Read more at my new blog...
Monday, May 11, 2015
When Joseph Pine & James Gilmore wrote 'Work is a theater & business a stage , what they meant was like theater artists completely immersed in their performance on stage , entire enterprise (irrespective of their business) has to immersed in creating better customer experience on these three criteria : need , ease and delight.
Magic lies in immersion. Magic always holds people's attention and magical performance becomes talk of the town. What magical performance does in times of social media is common sense by now.
Someone may wish to see what immersion and magic means , for them this Ted Performance will be useful. If this 'yo yo' to can be a subject of mastery I think anything in the world is worth mastering and has potential to hold people's attention.
As far as business is concerned goal of mastering magical customer experience creation is worth pursuing.