"There 's got to be more to life than fighting for fishheads." Jonathan Livingston Seagull
Thursday, August 27, 2015
Are you a victim of BAD design?
Most of us are not happy with our public utility services provided by Governments, but we are also not happy with the banking or insurance or hotel or airline or railway or telecom services. Many a times poor services are the reason for our frustration, but also of our changing of service providers.
Imagine an iPhone with poor functionality and some functionality even are even are not working. IPhone is a product, its manufacturers are known for superior customer experience and therefore what they design is for better customer experience, be it product design or service design at Apple stores. Continue Reading