Amazement

REAP WHAT YOU SOW , is a universal truth.  If your organisation has systems , processes, targets , thinking and culture of MAKING MONE...

If you have noticed recent LIC Ad played on TV one can realise how much companies are customer focus and care for its customers. One impor...

" Sitting is NEW Smoking. " Rujuta Diwekar leading diet consultant writes in her new book - 'Dont Lose Out, Work Out'. ...

" We know for sure and not what we don't know will put us in trouble. We get fooled by what we know for sure about our business, ...

If every entrepreneur and professional is asked to avail services from his own firm he will realize how poorly (or good) he is performing....

" Every business a stage and work is a theater." Pine & Gilmore in their famous book 'The Experience Economy'. Y...

My family doctor is familiar with many other families too. Therefore there is a problem every-time I visit him.  - Long waiting time ...

Apple is known for their sharp focus on  CX.  Perhaps they are the leaders.  They take care of even 'box opening' experien...

Why CX Fails: I had an interaction with call rep of call center of one of the prominent DTH TV companies.  They asked me ...

Like Companies , countries also create experience for its citizen & guests - investors & tourists. Concept of customer experience ...