Amazement

If every entrepreneur and professional is asked to avail services from his own firm he will realize how poorly (or good) he is performing....

" Every business a stage and work is a theater." Pine & Gilmore in their famous book 'The Experience Economy'. Y...

My family doctor is familiar with many other families too. Therefore there is a problem every-time I visit him.  - Long waiting time ...

Apple is known for their sharp focus on  CX.  Perhaps they are the leaders.  They take care of even 'box opening' experien...

Why CX Fails: I had an interaction with call rep of call center of one of the prominent DTH TV companies.  They asked me ...

Like Companies , countries also create experience for its citizen & guests - investors & tourists. Concept of customer experience ...

There is a book called Creative Destruction . There is a person called Arvind kejriwa l. I think there is a similarity. What Indian politi...

Most businesses do not measure customer journey maps. Recently I was talking with senior operation team member of one of the large Mutual ...

Defective Products Vs Defective Services Defective Products are designed and manufacturing not as per design is called defective produc...

Outbound calls , frequent SMSs to market the products, untrained callers all these are making recipient of calls irritable. On the oth...