Amazement

Defective Products Vs Defective Services Defective Products are designed and manufacturing not as per design is called defective produc...

Outbound calls , frequent SMSs to market the products, untrained callers all these are making recipient of calls irritable. On the oth...

" Design is not HOW it looks but how it works." Steve Jobs.   Product & service design is an integral part of over all c...

Ratan Tata recently acknowledged that positioning Nano as a cheap car was a mistake. It was international branding Guru Jack Trout , who 2...

CX =   Customer Experience = Citizen Experience = Clients Experience  Yes principles of Customer Experience equally apply to all the e...

I am a customer of two of the largest private sector banks, one PSU bank, largest credit card company , some insurance companies, public u...

To continue from my previous blog Are you in the business of selling obsolete products & services?   , Usually obsolete products and s...

Customer Experience  (CX) is more and more going to hurt companies offering bad customer experience.  Forget offering WOW !! customer ...

Sanjay Leela Bhansali through his latest movie   Ram Leela,   teaches every entrepreneur what the customer experience is all about.  C...

You have used services of design architect to design your office promise You have used services of interior designer to design your off...