Amazement

Ratan Tata recently acknowledged that positioning Nano as a cheap car was a mistake. It was international branding Guru Jack Trout , who 2...

CX =   Customer Experience = Citizen Experience = Clients Experience  Yes principles of Customer Experience equally apply to all the e...

I am a customer of two of the largest private sector banks, one PSU bank, largest credit card company , some insurance companies, public u...

To continue from my previous blog Are you in the business of selling obsolete products & services?   , Usually obsolete products and s...

Customer Experience  (CX) is more and more going to hurt companies offering bad customer experience.  Forget offering WOW !! customer ...

Sanjay Leela Bhansali through his latest movie   Ram Leela,   teaches every entrepreneur what the customer experience is all about.  C...

You have used services of design architect to design your office promise You have used services of interior designer to design your off...

Incidence: Couple of weeks back my website vendor discontinued to host my website. I inquired about the reason & I was told by one...

Price negotiation is a part of business deal making process. It is business as usual and entrepreneurs should not mind involving in negoti...

Experience Design or Service Design, both requires mindset of HOW customer would behave & WHAT customer would want out of the service...