Amazement

ROI of CX (Customer Xperience)  initiatives is a big challenge when CX Professionals/Consultants have to get approval of their CFO & C...

Customer Experience (CX) Focus , more than a business is in fact a social cause. Surprised? But its true.  Focusing on better customer...

Scenario One:  If you have finest of hardware i.e. laptop, electric cord , socket , mouse  etc but as far as software is concerned you d...

Nothing !!!! Yes it is nothing.  Everything that a customer feels, thinks, sees is all CUSTOMER EXPERIENCE (CX).  M   of McDonald ...

Ok , at our business we have decided to focus on customers and create Customer Experience (CX)  that gives us competitive advantage. What ...

This principle of economics is used for elasticity of demand for price. Time has come to use the same for better customer experience.  ...

Your company may be working in SILOs but customers see through the company as one entity or brand. This is the reason companies are at grea...

Why your previous & existing customers are   NOT   promoting your brand ?  When previous & existing are customers are not prom...

Yes Norwegian Insurance Company  Gjensidige decide to become  Extreme Customer Orientation  company.  Point is not HOW and WHY. Point...

Companies do not want to spend EXTRA during economic downturn. Who cares for customer experience during economic crisis ? General mood is ...