Amazement

Nothing !!!! Yes it is nothing.  Everything that a customer feels, thinks, sees is all CUSTOMER EXPERIENCE (CX).  M   of McDonald ...

Ok , at our business we have decided to focus on customers and create Customer Experience (CX)  that gives us competitive advantage. What ...

This principle of economics is used for elasticity of demand for price. Time has come to use the same for better customer experience.  ...

Your company may be working in SILOs but customers see through the company as one entity or brand. This is the reason companies are at grea...

Why your previous & existing customers are   NOT   promoting your brand ?  When previous & existing are customers are not prom...

Yes Norwegian Insurance Company  Gjensidige decide to become  Extreme Customer Orientation  company.  Point is not HOW and WHY. Point...

Companies do not want to spend EXTRA during economic downturn. Who cares for customer experience during economic crisis ? General mood is ...

Surprising but that is the fact, all organisations can learn quite a few lessons in customer experience from him.  He visited a colleg...

When you are clueless about results of financial audit, think of customer experience (CE) audit. Yes CE audits can bring out many of the c...

Do you know how much effort it takes for the customers to deal with you ? This is my classic ICICI Bank Credit Card /Call Center experienc...