Amazement

Companies do not want to spend EXTRA during economic downturn. Who cares for customer experience during economic crisis ? General mood is ...

Surprising but that is the fact, all organisations can learn quite a few lessons in customer experience from him.  He visited a colleg...

When you are clueless about results of financial audit, think of customer experience (CE) audit. Yes CE audits can bring out many of the c...

Do you know how much effort it takes for the customers to deal with you ? This is my classic ICICI Bank Credit Card /Call Center experienc...

Read any news paper and you are depressed for the day.  Times of great economic crisis when the country is headed by renowned economist. W...

Yes. What you offer to your customers is Science & How you offer is an Art. Its a mix of the two creates total customer experience. ...

Have you made your potential customers envy of your existing customers?  Yes it is the role of every customer experience professionals...

Are your brand management and product design teams in sync with the kind of customer experience your company wish to offer ?  Most of ...

Yes we all are used to FAQs. Today I came to know of the term RAQ and realised it is these set of questions that are critical for everyon...

Prevention is better than cure. Yes this is applicable for health as well as for wealth. However it is also applicable in the case of  Cus...