Amazement

Everything that happens to customer when they are dealing with any of the touch points of your business its an experience.  Challenge ...

When we audit customer experience we can fairly make out what will be the operative financial performance of the entity  (non operative is...

One of the ways to create culture of superior customer experience is to let your employees experience superior customer experience themsel...

Yes, How many business plans are discussing about the kind of experience they wish to create for their customers ?   Business plans co...

Simplicity & Ease will push your business. One of the important things in designing customer experience is EASE. Ease of doing busines...

You started your enterprise to serve your customers with your skill and passion. However in the process you need to manage people, policie...

When was the last time your business processes were realigned keeping customer experience in mind ? Do you know business processes are...

B2B customer experience (CE) is critical as share of the business each customer brings is substantial. Share of each business referral a c...

How many times all of us have seen the movie we liked ?  We spend hours at the cost of repetition of watching seen movies (remember ti...

Yes its deadly.  Inadequate debt wont allow your business to grow and entrepreneurs will suffocate & die. (business will die) ...