Amazement

I received birthday wishes from the only club I am a member of. I was pleased to see the envelope wishing me birthday in advance.  Whe...

My last post Is Balance Scorecard relevant today ? received good response from practicing professional s in one voice they stated YES Bala...

Dr Robert Kaplan & Mr David Norton introduced powerful model of Balance Scorecard during the last decade of 20th Century. It clearly m...

ROI, ROCE, EPS, PE, EBIDTA  all these words have assumed so much importance in business world that what it takes to achieve is completely ...

There is lot of talk these days about power of content and digital marketing. Every business has sleeved up to delve into this new medium ...

Even if you don't care for customers, offering delightful customer experience in times of  social media and word of mouth marketin...

WHY we MUST do the things for the FIRST time ?  - It makes us believe that we can do it - It enhances our confidence - It makes us...

The First Question Customer Experience Management is the mother of all enterprise level initiatives like lean, six sigma, tqm, proces...

Ajit Pawar and Nitin Gadkari - the way they have responded in public during last few months shows how a brand can be ruined by its behavior...

What are the role of Industry Associations? Are our associations living in previous century? Are our associations making their members rea...