Monday, November 26, 2012

SPEED UP – The only REFORM we want from Government

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When we design customer experience , business processes r the most important thing after culture at the top and people.  Even that is tru...
Wednesday, October 31, 2012

Rajat Gupta & MCHI - Court Judgement

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Well the title  suggests some co-relation between the two  judgement .  Yesterday Mumbai High Court delivered a judgement on VAT t...
Tuesday, October 23, 2012

10 MUST for India to Move Ahead

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1.      Robert Varda  Must open up for SC Judge Inquiry 2.      Govt Must work towards passing of Lokpal Bill acceptable to all parti...
Saturday, September 15, 2012

Exposure is Given, Manage your Behaviour not Exposing Medium

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Lousy product reviews on FB or Twitter and whole efforts on product and marketing fails.  On the contrary superlative reviews can boost the...

Its all about Emotions – Highest level of Customer (Human) Experience

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Emotional  Intelligence – one of the best selling books by Danial Goleman, Emotional Campaigns like McDonald’s campaign says  I am loving i...
1 comment:
Saturday, August 4, 2012

Are there any lessons from the death of Mr. Lalit Sheth ??

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Our heartfelt tribute to Mr. Lalit Sheth (Owner of Raj Travels). This is very unfortunate incidence and shaken many who are in business wor...
1 comment:
Wednesday, August 1, 2012

Who is Speaking ? You or Your work?

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Either you or yr work has to speak up. Yes either MUST speak.  There are two kinds of brand building for all : self and product / services....
Monday, July 30, 2012

The Superstar & The Big B of Corporate World

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Rajesh Khanna   wud have very happy to see HOW countrymen who have forgotten him for last many many years do remember him in his absence. K...
3 comments:
Friday, July 27, 2012

Are you mapping WOW!! on your Customer’s Face?

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Customer Experience is the   next   new and now management practice. NEXT has quickly become NEW and NOW. Commodity, Product, Services, Exp...
Tuesday, July 17, 2012

Pearls of Wisdom from Stephen Covey

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Today with his demise we have lost one of the great motivator of our times. His book 7 habits of Highly Effective People is the bible on ins...