Amazement

Our Dear Dr Mallya is now asking their people not to treat their CUSTOMER as Guest as they have a severe cash problem and it is not a good...

Blogging after few days.  Well was busy with setting you new blog www.cforcapital.wordpress.com ( Focused on creating community of banking...

Opening the Balance Sheet and looking at the asset side will not give the true answer.   Reasons: - Fixed Assets are revalued and not MTM...

Which are the brands do u as a customer LOVE??? If you take too much time to think you don’t LOVE any.  If the name is on your sleeve that’...

CURIOSITY is what keep us relevant , interesting  & growing as a person or company. Yes, we stop to remain interesting or growing once w...

Professional Organisations like Advocates, CAs , CSs , Doctors , Architects , HR and the likes are great knowledge repositories in their  ar...

While studying a report on customer experience at one of the UK based banks, I came across the term " bank puts much of its success in ...

We are afraid that if we go social , there will be lot of negative branding against our brand or company. Many companies have this apprehens...

It is said that Strength of the Chain is decided by its weakest link . Same applies to Customer Experience. Howsoever beautifully designed ...

I ordered books on 10/1 at 18.19 and books delivered to me from Bangalore to Mumbai on 11/1 at 9.20 in the morning.  Unexpected pleasant su...