Amazement

CURIOSITY is what keep us relevant , interesting  & growing as a person or company. Yes, we stop to remain interesting or growing once w...

Professional Organisations like Advocates, CAs , CSs , Doctors , Architects , HR and the likes are great knowledge repositories in their  ar...

While studying a report on customer experience at one of the UK based banks, I came across the term " bank puts much of its success in ...

We are afraid that if we go social , there will be lot of negative branding against our brand or company. Many companies have this apprehens...

It is said that Strength of the Chain is decided by its weakest link . Same applies to Customer Experience. Howsoever beautifully designed ...

I ordered books on 10/1 at 18.19 and books delivered to me from Bangalore to Mumbai on 11/1 at 9.20 in the morning.  Unexpected pleasant su...

Customer Experience is core of every business activities. Every enterprise either creates plain, awesome or miserable customer experience b...

Drivers of Customer – Xperience ( enterprise survival also ) -        Product Info & Guidance -  { enablers } – Website, Sales Coll...

Does your company has vocabulary policy or Vocabulary Directory for the company ? Yes WORDs are powerful and can Impact the behaviour. Wor...

7 Reasons why ENTREPRENEURs Suffer : 1) Greed - is the greatest curse ( Will lead to over trading, tax evasion, corrupt practices, low gove...