Amazement

Smartness is in Vogue. We appreciate smart people. End justify Means. We find many smart people around but there aren't as many good peo...

Well,  please don't go by the numbers , grab the meaning. Any new ideas will face somewhat similar objections or hurdles. ( In any area ...

WOW!!! Met an entrepreneur Bharat Jagani, of BTC ( from 180 sq feet shop in 2006 to 15000 sq feet corporate house in 5 years - Focus - Just...

Cool Experience with Call Centre of Income Tax Dept, Bangalore CPC. On calling: IVR took data like company PAN and purpose of call.  ...

We all are BORING unless we do INTERESTING things.  On Sunday last I completed one of the finest books on marketing The Referral Engi...

Yes , believe it of no. Unless an enterprise is prepared to the fullest customer will not come and if at all she comes it will be a disast...

We as a society need more of : Chefs ( idea, think and design new ) than Cooks (Mere executors of instructions) Fitness Professionals ...

Why Companies cant handle Customer Exit Gracefully??? Isn't it a kind of customer experience also??? I was sold by call center executiv...

Customers are readers too on Internet so  Readers Experience Management  is the KEY to get success.  1) Write Gr8 Content. Make it gr8 wit...

In the Economy where every thing like,  business model, competitive land scape , new technology, is changing so fast I wonder what is the re...