Amazement

Inviting tips , ideas & stories for my book How to Wow ! ! ! ! .  Its abt wowing yr audience as an individual or as a company. Tips, re...

Past Experience sometimes is the biggest hurdle. It CONDITIONS our mind. Previous patterns determine our future actions. Life is an explorat...

As a part of my selection of case studies on customer experience & social media I request CEOs and Business Owners (or for that matter a...

"Focus of most marketing spend is usually around new customer acquisition and that only 20% of marketing budgets are typically spent on...

People are dying from job related stress. Actually dying or moving fast towards death  with diseases like stress related diabetes, cardiac p...

Never ever start any project without financial closure. Short term approach that lets manage till we need additional money invariably will...

Customer Experience = Marketing Job ?? Biggest Myth of enterprises of TODAY.  Its d Job of the highest decision maker or decision making fo...

Lets start designing and measuring Customer Experience with this bench mark!!! Fantastic Focus.

 1) Experience Economy- Pine & Gilmore 2) Re-imagine & Circle of Innovation - Tom Peters 3) Rethinking the Future - Many Renowned ...

What MS Dhoni Means to U?? Applied Learnings from his captaincy???  Pl share yr thoughts.