Amazement

1) We get automated replies to our mails & we cant reply. 2) We get marketing SMS without direct number of the sender. 3) We speak to ...

When CUSTOMER experience thinking is applied at state level it becomes CITIZEN Experience (Aspirations) management. CM Narendra Modi very we...

Inviting Views from Professionals & Customers associated with: Real Estate  Hospital   Retail  Banking Industries to share their ...

During last 7 days columnists in leading business papers wrote abt Customer Experience and WOW !!!  THRICE. 1) In Mint Shuchi Bansal - Mark...

Happy 2011  How to Make it Memorable & Delightful (i.e. HAPPY) for all the stake holders. i.e. family , friends and business associates...

Yes that’s the exclamation !!! One uses when delighted by service excellence: McDonald's at Panvel. We drove in and within 90 sec...

I have three personal advisors: 1) Technology for Me - My Son ( Age: Late Teen ) 2) My Fashion and Entertainment - My Daughter ( Age: Early...

More Sales ( At the cost of Customer Dissatisfaction & Employee Stress ) M & A ( Value Creator or Destroyer ) Whatever Little Gove...

Its Win Win for all the Stake holders. Have any company ever done assessment of Stress Generated from their Corporate Activities?? We h...

Customer Centricity of the Organisation – Culture Assessment Top Management 1) CEO or Board Discusses Customer Feedback?     Ye...