Amazement

I was early for the meeting the other day so I opted to spend time at Starbucks Store. With the Kindle app installed in my mobile, I read t...

REAP WHAT YOU SOW , is a universal truth.  If your organisation has systems , processes, targets , thinking and culture of MAKING MONE...

Apple is known for their sharp focus on  CX.  Perhaps they are the leaders.  They take care of even 'box opening' experien...

Burger Vs Vadapav. What is the difference?  Burger will cost you US $ 1 (Rs.55/-) while Vada Pav will cost less than 5th of US$ 1 (Rs...

Everything that happens to customer when they are dealing with any of the touch points of your business its an experience.  Challenge ...

Yes. True. World around is slowly but surely changing at speed not easily recognisable.  However change is happening and happening ever...

Which are the brands do u as a customer LOVE??? If you take too much time to think you don’t LOVE any.  If the name is on your sleeve that’...

Yes. Obvious & TRUE. Price is the ONLY differentiation your company ofter to the customers?  Think Twice about your business strat...

Processes r SCRIPT of the Business.  U can WOW !!!! or Un-wow CUSTOMERs through business processes.  Some businesses r run without fo...

People believes in customer reviews rather than brand ambassador's large cut outs and recommendations .Real brand ambassadors are custom...