Amazement

The Bread is Moving  - why Customer Experience becomes critical The is book on the subject of customer experience and service design i...

We have known about the  importance of service design  and how it can be  implemented in solving people problem  in previous two posts. ...

Healthcare is the industry where people consume the service out of compulsion. No customer comes there out of their desire or choice. Perh...

We all know the premium designers products command in the market. As far as services are concerned most service providers are not designin...

In the past several years, I have read several books. Some of them were good while some were very good. Some I would say everyone should r...

Most of us are not happy with our public utility services provided by Governments, but we are also not happy with the banking or insurance...

Role of a bridge is to connect between the two ends.  Role of the business enterprise is to fulfill the customers need.  Yet Howrah Br...

Defective Products Vs Defective Services Defective Products are designed and manufacturing not as per design is called defective produc...

Outbound calls , frequent SMSs to market the products, untrained callers all these are making recipient of calls irritable. On the oth...

" Design is not HOW it looks but how it works." Steve Jobs.   Product & service design is an integral part of over all c...

Customer Experience  (CX) is more and more going to hurt companies offering bad customer experience.  Forget offering WOW !! customer ...

You have used services of design architect to design your office promise You have used services of interior designer to design your off...

Experience Design or Service Design, both requires mindset of HOW customer would behave & WHAT customer would want out of the service...