Amazement

"There 's got to be more to life than fighting for fishheads." Jonathan Livingston Seagull

Showing posts with label roi of customer experience. Show all posts
Showing posts with label roi of customer experience. Show all posts
Thursday, October 24, 2013

What CEOs should know before they ask for ROI of CX Initiatives ?

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ROI of CX (Customer Xperience)  initiatives is a big challenge when CX Professionals/Consultants have to get approval of their CFO & C...
Saturday, May 25, 2013

Who Moved Your Cheese (Customers) ?

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You need your customer more than they need you  . Do you know this fact?  Many would reply – YES we know. But real problem starts when ...
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