Amazement
"There 's got to be more to life than fighting for fishheads." Jonathan Livingston Seagull
Showing posts with label
icing
.
Show all posts
Showing posts with label
icing
.
Show all posts
Friday, January 18, 2013
Icing on the Cake is fine but not at the cost of Cake
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Customer Experience is not just about DELIGHT. Reduction in complaints is also better customer experience. Delighting while failing i...
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