Amazement

"There 's got to be more to life than fighting for fishheads." Jonathan Livingston Seagull

Showing posts with label governance. Show all posts

Showing posts with label governance. Show all posts

Thursday, May 22, 2014

NAMO moved the Cheese and ate it too !!

Who Moved Your Cheese is the apt book to read for all our politicians who are doing so called introspection. Mr Narendra Modi has n...

Monday, January 20, 2014

Why Election Manifesto Should Start With Citizen Experience Statement ?

Like Companies , countries also create experience for its citizen & guests - investors & tourists. Concept of customer experience ...

Tuesday, April 9, 2013

The First Question

The First Question Customer Experience Management is the mother of all enterprise level initiatives like lean, six sigma, tqm, proces...

Monday, November 26, 2012

SPEED UP – The only REFORM we want from Government

When we design customer experience , business processes r the most important thing after culture at the top and people. Even that is tru...

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