Amazement

"There 's got to be more to life than fighting for fishheads." Jonathan Livingston Seagull

Showing posts with label experience economy. Show all posts
Showing posts with label experience economy. Show all posts
Saturday, April 12, 2014

When does your customers' journey begin and end?

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In Healthcare segment of service providers usually people are happy with the actual diagnosis / treatment but people are usually unhappy ...
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Friday, July 27, 2012

Are you mapping WOW!! on your Customer’s Face?

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Customer Experience is the   next   new and now management practice. NEXT has quickly become NEW and NOW. Commodity, Product, Services, Exp...
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