Amazement

"There 's got to be more to life than fighting for fishheads." Jonathan Livingston Seagull

Showing posts with label delight. Show all posts
Showing posts with label delight. Show all posts
Monday, June 16, 2014

Standard Feedback Form for EVERY enterprise !

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Deigning feedback form is an art. These artists are rare.   Its is not about HOW your company and your people are performing on a defi...
Monday, July 15, 2013

Business Process & Drained Customer Experience

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When was the last time your business processes were realigned keeping customer experience in mind ? Do you know business processes are...
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Friday, January 18, 2013

Icing on the Cake is fine but not at the cost of Cake

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Customer Experience is not just about DELIGHT. Reduction in complaints is also better customer experience. Delighting while failing i...

Homework for TODAY and Everyday

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Need  : Recheck whether your offerings are fulfilling the NEED of the customer TODAY. (yesterday was different) Ease : Remove all obsta...
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