Amazement
"There 's got to be more to life than fighting for fishheads." Jonathan Livingston Seagull
Showing posts with label
customer service design
.
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Showing posts with label
customer service design
.
Show all posts
Thursday, January 9, 2014
2014 Year of Customer Journey Mapping
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Most businesses do not measure customer journey maps. Recently I was talking with senior operation team member of one of the large Mutual ...
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