Amazement

"There 's got to be more to life than fighting for fishheads." Jonathan Livingston Seagull

Showing posts with label customer journey. Show all posts
Showing posts with label customer journey. Show all posts
Thursday, October 3, 2013

Hardware without Compatible Software !! CX Disaster.

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Scenario One:  If you have finest of hardware i.e. laptop, electric cord , socket , mouse  etc but as far as software is concerned you d...
Wednesday, September 25, 2013

Brand Minus Customer Experience

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Nothing !!!! Yes it is nothing.  Everything that a customer feels, thinks, sees is all CUSTOMER EXPERIENCE (CX).  M   of McDonald ...
Sunday, September 1, 2013

Extreme Customer Orientation !!

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Yes Norwegian Insurance Company  Gjensidige decide to become  Extreme Customer Orientation  company.  Point is not HOW and WHY. Point...
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