Amazement

"There 's got to be more to life than fighting for fishheads." Jonathan Livingston Seagull

Showing posts with label customer journey maps. Show all posts

Showing posts with label customer journey maps. Show all posts

Thursday, January 9, 2014

2014 Year of Customer Journey Mapping

Most businesses do not measure customer journey maps. Recently I was talking with senior operation team member of one of the large Mutual ...

Thursday, December 19, 2013

Defective Products Vs Defective Services

Defective Products Vs Defective Services Defective Products are designed and manufacturing not as per design is called defective produc...

Monday, September 16, 2013

3 Steps to REJUVENATE Customer Experience

Ok , at our business we have decided to focus on customers and create Customer Experience (CX) that gives us competitive advantage. What ...

View web version

Blog Author

SG

View my complete profile

Powered by Blogger.