Amazement

The Bread is Moving  - why Customer Experience becomes critical The is book on the subject of customer experience and service design i...

We all know the premium designers products command in the market. As far as services are concerned most service providers are not designin...

Welcome to commence the new financial year with the brand new thinking. Let customer experience index and employee happiness index become ...

If an enterprise wants to fulfil the customers need with ease and delight, enterprises should know what the need is, what will add to ease...

A new survey reveals: Customer experience will overtake the product and pricing as a key brand differentiator. ( I am not saying so to p...

Real estate developers in Mumbai are facing the real crisis. Most of the developers are under heavy debt. Project approval delays are well...

You are a potential customer and looking for a holiday resort company, a hospital, an insurance company and a bank to avail their services...

Happy to inform my new book The Bread is Moving released on Kindle on 27 Sep 2015 will be available for free till 30th Sep 2015. Praise ...

“The purpose of business is to create and keep a customer.” ― Peter F. Drucker Therefore, acquiring customers & keeping them are t...

Initiatives for a business turnaround should not begin when the company is already in the hospital bed. We are sick not only when we visit...

Most of us are not happy with our public utility services provided by Governments, but we are also not happy with the banking or insurance...

Prime Minister Narendra Mode announced the opening of 170 mn account opening during last less than 12 months under Jan Dhan Yojana. Additi...

Pathetic State of customer Experience in the healthcare industry is a cause of major concern not only for patients but also for healthcare...

When Joseph Pine & James Gilmore wrote 'Work is a theater & business a stage , what they meant was like theater artists comple...

My first draft manuscript of book on Customer Experience is at editing stage, I need examples of great customer experience stories to be i...

When I logout from the facebook.com landing page has an ad of Jabong.com displaying few products incl T Shirt.  Several times I liked the ...

At last there is a realisation in industry that BRAND is about ROMANCING the Customer and not just LOGO and Advertising. The origin of thi...

Social Media is two way communication. Every experience will be shared - good or bad. therefore Customer Experience (CX) is critical. Bi...

Objective of Banks is to serve customers & for that matter objective of any enterprise.  Look at the composition of PSU banks boar...

They want us to punch various numbers before their very busy cell center executive talk to us. I fail to understand without knowing what c...