Showing posts with label company culture. Show all posts
Showing posts with label company culture. Show all posts
Friday, March 14, 2014

What Farmers Can Teach Our Entrepreneurs ?

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REAP WHAT YOU SOW , is a universal truth.  If your organisation has systems , processes, targets , thinking and culture of MAKING MONE...
4 comments:
Friday, July 26, 2013

Experienced can offer the Experience

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One of the ways to create culture of superior customer experience is to let your employees experience superior customer experience themsel...
Thursday, July 25, 2013

Incomplete Business Plans & Executions

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Yes, How many business plans are discussing about the kind of experience they wish to create for their customers ?   Business plans co...
2 comments:
Wednesday, January 11, 2012

Another WOW !!! from Flipkart.com

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I ordered books on 10/1 at 18.19 and books delivered to me from Bangalore to Mumbai on 11/1 at 9.20 in the morning.  Unexpected pleasant su...
4 comments:
Friday, August 12, 2011

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1,2,3,4,5,6,7 & 8 Reasons to  { must } WOW !!!!! [  Delight  ] Internal Customers  I was thinking about what to write on my 100th ...
1 comment:
Monday, July 18, 2011

4 KRAs of Chief Customer { xperience } Officer

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Companies those who Want to focus on Customer.   Step - 1 - Appoint Chief xperience Officer       ( Reporting to CEO ) Step - 2 - Assign P...
1 comment:
Wednesday, July 13, 2011

Only way to handle - Return , Refund , Cancellation & Customer EXIT !!!

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We remember LAST incidence. LAST incidence influences all future decisions. We observe how companies are behaving during unpleasant customer...