Amazement

"There 's got to be more to life than fighting for fishheads." Jonathan Livingston Seagull

Showing posts with label call center. Show all posts

Showing posts with label call center. Show all posts

Wednesday, January 29, 2014

Why Customer eXperiance Fails?

Why CX Fails: I had an interaction with call rep of call center of one of the prominent DTH TV companies. They asked me ...

Wednesday, August 21, 2013

ICICI Bank Customer Experience of Utter Frustration

Do you know how much effort it takes for the customers to deal with you ? This is my classic ICICI Bank Credit Card /Call Center experienc...

Friday, January 18, 2013

Means of Mass Irritation

To better customer experience BAN all out bound call centers. Your brand experience is getting diluted by mindless calls. I know so...

Thursday, June 2, 2011

Is your company equally Enthusiastic abt Sale & Return !!!

Why Companies cant handle Customer Exit Gracefully??? Isn't it a kind of customer experience also??? I was sold by call center executiv...

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