Amazement

What a real estate developer wants? Deals – Land, Redevelopment, Joint Venture, Joint Development Money – Institutional/Bank Debt, Publ...

Initiatives for a business turnaround should not begin when the company is already in the hospital bed. We are sick not only when we visit...

At last there is a realisation in industry that BRAND is about ROMANCING the Customer and not just LOGO and Advertising. The origin of thi...

Your company may be working in SILOs but customers see through the company as one entity or brand. This is the reason companies are at grea...

Ajit Pawar and Nitin Gadkari - the way they have responded in public during last few months shows how a brand can be ruined by its behavior...

Mr. Narendra Modi is a very good Marketer. He is marketing his state so vigorously, that perhaps no other CM can match his passion and vi...

Our Dear Dr Mallya is now asking their people not to treat their CUSTOMER as Guest as they have a severe cash problem and it is not a good...

We remember LAST incidence. LAST incidence influences all future decisions. We observe how companies are behaving during unpleasant customer...

Most of us are unBRANDED commodity !!! My last post on 12 ways to WOW!!!!    (  http://aanekant.blogspot.com/2011/07/12-ways-to-wow-for-in...

Yes , believe it of no. Unless an enterprise is prepared to the fullest customer will not come and if at all she comes it will be a disast...

Why Lasith Malinga is so POPULAR in India ? - His unique hair style - His accurate bowling - His unprecedented bowling Style - His smile...

Customer Xperience = (Internal Change and Innovation) = Negligible Interest among Entrepreneurs   (Unless ofcourse Richard Branson or Tony ...

U r not MRP Controlled , U r not in Comparable Services, no one can check or make out how much U can charge and still U charge very reasonab...

Brand Building Sans Customer Experience - My Article in Management Magazine  "The Smart Manager"   http://...