Amazement

Customer Experience is the   next   new and now management practice. NEXT has quickly become NEW and NOW. Commodity, Product, Services, Exp...

Today on road in Mumbai and again ashamed to see the condition of the roads across the city. Its not post monsoon but pre monsoon and 6 mont...

When   CIO of Dell Jerry Gregoire  says ” Customer Experience is the New Competitive battle field. ” , its an awakening call for every CEOs....

While studying a report on customer experience at one of the UK based banks, I came across the term " bank puts much of its success in ...

It is said that Strength of the Chain is decided by its weakest link . Same applies to Customer Experience. Howsoever beautifully designed ...

Drivers of Customer – Xperience ( enterprise survival also ) -        Product Info & Guidance -  { enablers } – Website, Sales Coll...

Yes, when I help them in capital structuring , interest cost does down  When I help them to take make or buy decision, it impacts investmen...

Writing is like a pregnant lady. Till the time u deliver (write) u r restless.  Today I met a ED of one of the industry chambers in Mumbai....

A picture says more than 1000 words !!!!!! - We offer HORRIBLE Customer experience and careless even after that - Government Departments ...

Recently my wife returned from beauty parlor having her hair cut. I just asked { out of curiosity } - what do they charge. I was !!!!!! on...

Processes r SCRIPT of the Business.  U can WOW !!!! or Un-wow CUSTOMERs through business processes.  Some businesses r run without fo...

Well,  please don't go by the numbers , grab the meaning. Any new ideas will face somewhat similar objections or hurdles. ( In any area ...

Why Companies cant handle Customer Exit Gracefully??? Isn't it a kind of customer experience also??? I was sold by call center executiv...

Customer Xperience = (Internal Change and Innovation) = Negligible Interest among Entrepreneurs   (Unless ofcourse Richard Branson or Tony ...

Today @  ICICI Bank. I sent my daughter to get pay order which she required for her college admission. She was carrying duly signed cheque....

Past Experience sometimes is the biggest hurdle. It CONDITIONS our mind. Previous patterns determine our future actions. Life is an explorat...

Customer Experience = Marketing Job ?? Biggest Myth of enterprises of TODAY.  Its d Job of the highest decision maker or decision making fo...