Amazement

"There 's got to be more to life than fighting for fishheads." Jonathan Livingston Seagull

Showing posts with label TQM. Show all posts
Showing posts with label TQM. Show all posts
Tuesday, April 9, 2013

The First Question

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The First Question Customer Experience Management is the mother of all enterprise level initiatives like lean, six sigma, tqm, proces...
Monday, January 9, 2012

7 Drivers of WOW!!! Customer Xperience (enterprise survival also)

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Drivers of Customer – Xperience ( enterprise survival also ) -        Product Info & Guidance -  { enablers } – Website, Sales Coll...
Tuesday, November 29, 2011

Inverted 30 : 70 Ratio - Customer Experience

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Writing is like a pregnant lady. Till the time u deliver (write) u r restless.  Today I met a ED of one of the industry chambers in Mumbai....
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