Showing posts with label Customer Happiness. Show all posts
Showing posts with label Customer Happiness. Show all posts
Tuesday, December 10, 2013

Today's Organisations - Weapons of Mass Irritation

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Outbound calls , frequent SMSs to market the products, untrained callers all these are making recipient of calls irritable. On the oth...
3 comments:
Wednesday, October 9, 2013

Customer Experience & Social Impact

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Customer Experience (CX) Focus , more than a business is in fact a social cause. Surprised? But its true.  Focusing on better customer...
1 comment:
Friday, May 24, 2013

Today's Organisations - Horses on Steroids

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Present models of ONLY ROI driven businesses are not sustainable.  CFO of Narayana Hrudayalaya today quoted in ET- CD, " kind of retu...
Wednesday, March 6, 2013

Are you acting in CSR drama?

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Before you spend single penny on so called CSR, please check your  happiness scorecard of  employees, customers and community you operate...
Wednesday, September 21, 2011

Only Sales , no after Sales , forget RETURN or Refund

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Zappos.com return policy is exciting - 365 days return & free both ways shipping. Neither shipping charges within the US nor shipping ...
1 comment:
Saturday, December 18, 2010

My Design of Customer Happiness Circle

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Its Win Win for all the Stake holders. Have any company ever done assessment of Stress Generated from their Corporate Activities?? We h...
4 comments:
Thursday, December 2, 2010

Pain Around Us - Why HAPPINESS is Critical for Entrepreneurs to Focus on??

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Pain Around Us 1) Daily Commuting for Work 2) Prolonged Financial and Career Goals 3) Family Unrest (Spouse /Children and Parents...