Amazement
"There 's got to be more to life than fighting for fishheads." Jonathan Livingston Seagull
Showing posts with label
BPR
.
Show all posts
Showing posts with label
BPR
.
Show all posts
Monday, July 15, 2013
Business Process & Drained Customer Experience
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When was the last time your business processes were realigned keeping customer experience in mind ? Do you know business processes are...
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Tuesday, April 9, 2013
The First Question
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The First Question Customer Experience Management is the mother of all enterprise level initiatives like lean, six sigma, tqm, proces...
Monday, January 9, 2012
7 Drivers of WOW!!! Customer Xperience (enterprise survival also)
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Drivers of Customer – Xperience ( enterprise survival also ) - Product Info & Guidance - { enablers } – Website, Sales Coll...
Tuesday, November 29, 2011
Inverted 30 : 70 Ratio - Customer Experience
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Writing is like a pregnant lady. Till the time u deliver (write) u r restless. Today I met a ED of one of the industry chambers in Mumbai....
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