What is your goal and mission in life?
Friday, November 4, 2016
Wednesday, August 31, 2016
The foundation of Jain philosophy of Non Violence or rather TOTAL Non Violence towards any living being howsoever small it may be. This philosophy guides the conduct of the followers of Jain philosophy. I have no hesitation to say that this need not be a Jain philosophy only, but this should be a philosophy of every human being. In order to live this philosophy the conduct of true followers of Jainism differs from the other Non Jains.
1) Not eating of Non Veg Food
2) Not eating of root vegetables
3) Other Non Eatables
4) Eating before the sun set known as Chauvihar
5) Fasting (with water only or in some cases without water & other penance) Continue Reading....
Tuesday, August 30, 2016
Jains will celebrate Paryushan, their most prominent festival from today till the 15th of Sep 2016. When the world is facing severe degradation of Morale and widespread violence, Jainism, one of the most ancient or perhaps the oldest philosophy of extreme Non-Violence is worth knowing and practicing by everybody.
The word "Jain" is derived from the Sanskrit word jina (conqueror). A human being who has conquered all inner passions like attachment, desire, anger, pride, greed, etc. is called Jina. Followers of the path practiced and preached by the jinas are known as Jains. Continue reading....
Monday, August 15, 2016
Sunday, July 31, 2016
Question number 1:
Can principles of physics or chemistry or maths be different for different individuals in different parts of the world?
One plus one is two is universal across the world because this is a natural law.
Any laws which are natural are universally applicable to everyone irrespective of their social status, so called caste, human invented religions or geographies.
Question number 2: Continue reading...
Wednesday, July 27, 2016
Wednesday, July 20, 2016
The Bread is Moving - why Customer Experience becomes critical
The is book on the subject of customer experience and service design is free for a limited period.
Praise for the book:
“Customer Experience to Counter VUCA and Disruptive Times:
Retail is changing at a Fast Pace. Consumers are changing faster, thanks to Disruptive Technology and Multiple Screens. And yes, the On Line disruption is Impacting Operating Models of all businesses. How should businesses counter the VUCA situation all around ??
There is No Magic Formulae, Nor any Rocket Science to combat these challenges.
The Author Passionately brings to us , his proposition about Customer Experience (CX).
If Retail is Theatre that consumers need to enjoy- Designing and Delivering CX is the Key.
He explains in detail, with lots of Live Examples, what CX means and how Organisation, whether Retail or Non Retail should go about Defining to Designing and Delivering CX on the ground..
His analysis of various companies reveals that, Customer Centricity is at the heart of Successful Companies. I am sure that, each one of you would have encountered many WOW moments and many more Horrible let downs by Airlines, Telecom and other Companies.
Customer Centric Companies are obsessed with Customers Delight right from their Vision, Mission to their Product , Service & CX. The author proposes that every organisation should have a Chief Customer Experience Officer (CCXO ) to delight the customer.
The book is written in a simple to read and ready to execute format. I am sure, you will enjoy reading this book. And without wasting any time, you will start designing your organisations CX....”
- Govind Shrikhande | Customer Care Associate & Managing Director | Shoppers Stop Ltd.
"This book is very apt and timely for Indian market. Especially for hospitals, customer experience is critical and the book tells almost A to Z of it.”
- Joy Chakraborty, COO, Hinduja Hospital
I have read a lot of management books, however this book stands apart especially for Indian businessmen. I am impressed with how simply Sunil Gandhi has explained one of the most important aspects of Customer Experience (CX). Citing Indian examples he drives home the point very clearly and I am sure readers will be able to embark on a CX improvement journey right way.
- Maman Choksi, Director, RE/MAX Gujarat.
By Manoj Papisetty on 28 September 2015
In this book, he collates some of the most useful ways to look at new age businesses and lists down neat, powerful processes with workable frameworks for any business. I am particularly excited about this book in India because of the new startup era we are seeing in the country. It will certainly help the new age startups grow quick, efficient and sustainable.
By Anish Desai on 5 December 2015
Customer Experience Champion Sunil Gandhi, yet again takes the readers of his books through some amazing insights in delivering the value of your product/service. It's a must read for all who believe customer is at the core of the business and the key to turning around business is by focusing on the value chain and the customer. A thorough joy ride!!!!
By Surendra Arora on 2 October 2015
You must have read many such books written on US companies or situations, I admire Sunil for giving a Indian perspective to it. Interesting read for all corporate executives and business person.
By Amazon Customer on 28 September 2015
An excellent and very pertinent viewpoint that has been explained very logically and persistently.
By Gopinath Narayanan - Published on Amazon.com on 8th June 2016
A must read for anyone in the customer experience role. This is a well researched book, with several examples and case studies. Very contemporary, and includes the impact of social media.
In fact it is not free, it comes with two conditions
- Share this post
- & share your review on Amazon, that’s it.
Welcome to download , its free till 23rd July 2016.
Saturday, July 16, 2016
Wednesday, July 6, 2016
Wednesday, June 22, 2016
My adult daughter insisted me to see the movie. She cautioned me, I would be afraid as it’s a scary movie. So I took up the challenge.
My first impression: The movie was a refined and polished version of one of the Ramsey movies I saw during my 20s. Some might feel this is a cruel comparison, but so be it.
Some comments on the direction (though I am least qualified):
When Ed Warren knew the house is haunted why the hell did he enters the basement at night to do some plumbing job? Can’t they call a plumber during the day and get it solved? Was Ed there to help them in plumbing work?
2nd: How they found in a camera Janet is faking? When someone is being haunted, obviously she was under the control of some other soul but the body will anyway remain the same. They saw in the camera that Janet is faking by seeing her body doing it, but that is obvious in the case someone who is being haunted (in movies). How was it concluded she is faking?
& the last scene when three of them were on the verge of falling from the window holding one after the other, that reminded me of Manmohan Desai scene sequences.
All in all Ok movie, which is hyped more.
Tuesday, June 21, 2016
Saturday, June 18, 2016
Wednesday, June 8, 2016
Healthcare is the industry where people consume the service out of compulsion. No customer comes there out of their desire or choice. Perhaps customers come here when they are in distress and in delicate health condition. People accompanying the patient are also in the disturbed mind as their loved and dear one is suffering and they are apprehensive about the outcome of the treatment. Continue reading...
Thursday, June 2, 2016
Friday, May 13, 2016
Friday, May 6, 2016
Tuesday, April 26, 2016
Friday, April 22, 2016
Saturday, April 16, 2016
Sushma Swaraj, Indian Minister of External Affairs recently said that Jainism’s principles of Anekantavada, Aparigraha (non-hoarding) and Ahimsa (non-violence) offer a solution to the present day problems the world is facing. She was referring to extremism, climate change, and inequality.
Next week when the world will celebrate Mahavira Jayanti (birth of Mahavira, twenty fourth and the last Tirthankara (Teaching God) of the present time cycle.) today I am writing about one of the most important and fundamental principle of Jainism - Anekantavada. Continue reading..
Sunday, April 3, 2016
Thursday, March 31, 2016
Welcome to commence the new financial year with the brand new thinking. Let customer experience index and employee happiness index become the part of the Annual Report and see the transformation of business performance.
I am happy to invite readers to download two of my ebooks from Amazon. It can be downloaded on Kindle App or Kindle device. Free download ends on 4th April 2016. Continue reading....
Sunday, March 27, 2016
Monday, March 21, 2016
We all are climbing our Everest. Yes, those of us who are pursuing our passion are not any less than Everest climbers. Our expedition is ongoing and we can’t return back, the only option is one way, move ahead and upward. The result may be away or not even on the horizon, but the journey must continue.
Thursday, March 17, 2016
Tuesday, March 15, 2016
Sunday, March 13, 2016
Husband of our neighbour, a young lady CA age 24 , died within one year of their marriage. He was working with a bank and the job was demanding. Ranjan Das, 42 years young CEO of SAP India died of cardiac arrest. Sarvshreshth Gupta, an analyst with Goldman Sachs died due to long hours of working and high stress at workplace. He once told his father that his job is too much work and too little time. After months of working close to 100-hour weeks, the young banker fell to his death in his apartment parking lot at the tender age of just 22. Continue reading
Monday, March 7, 2016
The Finance Minister presented Union Budget 2016 today. Every year we hear finance minister and post that army of experts who analyse the budget. Then everything is back to normal, & we hope well new normal. Continue reading...
Saturday, February 20, 2016
Google is the best company to work for. Since 2007, the company is at the top of the chart. The company employs around 57000 people. It is said that company receives 20000 resumes per week. Ethisphere does survey of most ethical companies in the world. Google is very much there in 2015 list of 132 honorees named spanning 21 countries and five continents and representing over 50 industries. The company is 2nd in the list of most admired companies in the world after Apple. The company is the most valued company on the earth @ US $547 billion. Keep reading...