Saturday, June 18, 2016

Do you possess this CRITICAL skill? Perhaps NO

Today, Saturday, so my blog is about personal matters.
“Communication starts and prevents wars nowadays.” French political consultant, Jacques Seguela
Ajit Pawar, ex-Minister in Govt of Maharashtra, in his recent meeting with party workers, advised them to speak cautiously as he accepted that he has lost everything because of his bad communication.
During the recent Mathura incidence, the way MP of Mathura, Hema Malini responded initially to a journalist was just short of pathetic. Continue reading...

How Service Design influence our happiness?

We have known about the importance of service design and how it can be implemented in solving people problem in previous two posts.
One of the fundamental principles of Service Design is it is Human Cantered. Human be it customer, citizen or patients’ or patients’ relatives.
The largest service provider who touches the maximum humans in any country is the Government (Govt.) of that country.
Governments are the biggest service providers in the world. Everything Govt. does is a service to the citizen. Govt. touches many aspects citizen’s lives. Read more...

Wednesday, June 8, 2016

How service design approach can reduce waiting time?

Healthcare is the industry where people consume the service out of compulsion. No customer comes there out of their desire or choice. Perhaps customers come here when they are in distress and in delicate health condition. People accompanying the patient are also in the disturbed mind as their loved and dear one is suffering and they are apprehensive about the outcome of the treatment. Continue reading...

Thursday, June 2, 2016

Service Design – Why you can’t ignore it?

We all know the premium designers products command in the market. As far as services are concerned most service providers are not designing the service.
Services are about customer services. For new age businesses customer service is the core service. It does not come into play once the goods are sold and when the problem crops up. Be it banking, insurance, healthcare or hotels or any other services, their core business is customer service.  Continue Reading. 

How to use colour palette – DAILY ?

“There is nothing insignificant in the world. It all depends on the point of view.” Johann Wolfgang von Goethe
When I was watching the sunset at the Juhu beach, few others were watching the closed hotel Tulip star from the opposite side, few were watching the sea at Versova and a few others were watching the sea at Bandra side. Everyone had a different angle and the view they were getting from their angel were their view and their reality. Continue reading....

Friday, May 13, 2016

Bankruptcy Code – Borrowers Beware

Now becoming an NPA is a more serious problem for the borrowers. Earlier plethora of laws governing recovery was used by the borrower to their advantage to delay the process. Thanks to the new law which is coming up soon and approved by both the houses of Parliament.
The message from the bill is clear. Restructure, repay or wind up. Read more..

My First Podcast Interview


Dangerous DEBT

The NPA is a fraction of the problem for Indian banks. They will employ a team of lawyers and / or sell NPA to ARCs to get rid of such accounts. They will get capital from the Govt.
But for entrepreneurs having an NPA, it is the mega problem for them. Their other good accounts will get affected; no one will lend them, they will be at a risk of selling of property mortgaged to the bank. It’s a very stressful situation. Mostly most small NPAs are not willful but ignorant NPAs. Read more.

Friday, May 6, 2016

Enjoy your weekend with Seth Godin & Tim Ferriss

I spent my day today with Tim Ferriss and Seth Godin.
Yes, it was more than three hours of lessons from these people.
If you want to invest your weekend in a more meaningful way, just click on the links below and hear them out.
Know the difference between a painter and an artist, daily blogging, education in the future and a lot more. He is the author of 18 bestselling books and yes he has not used snooze button since 1977. -Continue Reading...

Tuesday, April 26, 2016

Jewellers Strike, Jeff Bezos and Achchhe Din

Jewellers in India were on strike for nearly six weeks. They are asking the Govt. Of India to remove 1% Excise Duty levied in the budget this year.
Today in the Parliament Shiv Sena MP Arvind Sawant recommended the Govt. to consider their requests and remove the duty. He went on to say that Jewellers do not mind 1 or 2% levy but they do not want this by an additional Govt. department. They have a bad experience about this department. ... Continue Reading...