How Service Design influence our happiness?

We have known about the importance of service design and how it can be implemented in solving people problem in previous two posts.

One of the fundamental principles of Service Design is it is Human Cantered. Human be it customer, citizen or patients’ or patients’ relatives.

The largest service provider who touches the maximum humans in any country is the Government (Govt.) of that country.

Governments are the biggest service providers in the world. Everything Govt. does is a service to the citizen. Govt. touches many aspects citizen’s lives. Read more...

How service design approach can reduce waiting time?

Healthcare is the industry where people consume the service out of compulsion. No customer comes there out of their desire or choice. Perhaps customers come here when they are in distress and in delicate health condition. People accompanying the patient are also in the disturbed mind as their loved and dear one is suffering and they are apprehensive about the outcome of the treatment. Continue reading...

Service Design – Why you can’t ignore it?

We all know the premium designers products command in the market. As far as services are concerned most service providers are not designing the service.

Services are about customer services. For new age businesses customer service is the core service. It does not come into play once the goods are sold and when the problem crops up. Be it banking, insurance, healthcare or hotels or any other services, their core business is customer service.  Continue Reading. 

How to use colour palette – DAILY ?

“There is nothing insignificant in the world. It all depends on the point of view.” Johann Wolfgang von Goethe

When I was watching the sunset at the Juhu beach, few others were watching the closed hotel Tulip star from the opposite side, few were watching the sea at Versova and a few others were watching the sea at Bandra side. Everyone had a different angle and the view they were getting from their angel were their view and their reality. Continue reading....

Bankruptcy Code – Borrowers Beware

Now becoming an NPA is a more serious problem for the borrowers. Earlier plethora of laws governing recovery was used by the borrower to their advantage to delay the process. Thanks to the new law which is coming up soon and approved by both the houses of Parliament.

The message from the bill is clear. Restructure, repay or wind up. Read more..

My First Podcast Interview

Dangerous DEBT

The NPA is a fraction of the problem for Indian banks. They will employ a team of lawyers and / or sell NPA to ARCs to get rid of such accounts. They will get capital from the Govt.

But for entrepreneurs having an NPA, it is the mega problem for them. Their other good accounts will get affected; no one will lend them, they will be at a risk of selling of property mortgaged to the bank. It’s a very stressful situation. Mostly most small NPAs are not willful but ignorant NPAs. Read more.

Enjoy your weekend with Seth Godin & Tim Ferriss

I spent my day today with Tim Ferriss and Seth Godin.

Yes, it was more than three hours of lessons from these people.

If you want to invest your weekend in a more meaningful way, just click on the links below and hear them out.

Know the difference between a painter and an artist, daily blogging, education in the future and a lot more. He is the author of 18 bestselling books and yes he has not used snooze button since 1977. -Continue Reading...

Jewellers Strike, Jeff Bezos and Achchhe Din

Jewellers in India were on strike for nearly six weeks. They are asking the Govt. Of India to remove 1% Excise Duty levied in the budget this year.

Today in the Parliament Shiv Sena MP Arvind Sawant recommended the Govt. to consider their requests and remove the duty. He went on to say that Jewellers do not mind 1 or 2% levy but they do not want this by an additional Govt. department. They have a bad experience about this department. ... Continue Reading...

E & Y Fraud Study and The Fifth idiot

“Young players play with a great deal of fairness and sportsmanship. Once they learn how important the game is to adults, they will learn how to cheat.” – Dr. Ron Quinn, Professor of Sports Ethics at Xavier University.

Cheat to win is the mindset we adults have developed and that is spoiling our children too. The recent study on fraud conducted by E & Y indicates about 70% of the Indian executives would indulge in unethical business practices to achieve the targets.

Parents’ expectations are the biggest CRISIS in our society. Be it winning in sports or getting top ranks in schools or studying the course of interest of parents and even marrying the partner of their choice. Fulfilling parents’ dreams make children do unethical things and study the subjects of their least interest. Parental pressure and expectations are the biggest stress for the children. Continue reading...